Questions, answered.
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Across Europe, the UK, the US, Canada and the Middle East. The options for your address appear at checkout.
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Nothing on orders of €300 or more. Below that, one flat rate per country from €14.90, however many pieces you add. Express is offered at checkout on selected pieces.
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As soon as your order ships, the tracking link arrives by email. Give it up to 24 hours to start moving.
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Yes, within 24 hours of ordering, as long as it has not left us. Send us your order number.
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No. Depending on your country, import duties or taxes may apply, and they are paid by the recipient. Check your country’s rules before you order.
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You have 14 days from delivery, and the delivery day counts as day one. Write to us with your order number and the reason; we email you the return address. Ship it tracked within 14 days of approval and send us the tracking number.
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You do, with a tracked service. If a piece arrives damaged, faulty or wrong, the return is on us.
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Bodysuits, underwear, swimwear and earrings can’t be returned, and neither can pieces bought at 40% off or more. Everything else comes back unworn, unwashed, with its tags and in its packaging.
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Within 10 business days of your return reaching us and being checked, to your original payment method.
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Not directly, for now. Return the piece and order the new size, or ask for store credit instead of a refund.
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Write to us within 48 hours of delivery, with photos of the piece and its packaging. We replace or refund it, and the return is on us.
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Every piece page has its measurements, drawn on the piece itself. Measure something you own that fits you well, and compare.
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Tell us your usual size and the piece. We will tell you how it runs.
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A complete outfit, styled and filmed together. Add it to your bag in one go, with a size for each piece, and it costs about 5% less than its pieces bought one by one.
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Every Sunday at 18:00, Madrid time.
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Yes. Every piece is also sold on its own; the look price applies when you take the whole outfit.
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By card and the other methods shown at checkout. Prices are in euros, payment is encrypted, and your card details never reach us.
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