Refund policy

Last updated: 02.10.2026

Return Window

You have 14 days from the day your order is delivered to request a return. The delivery date counts as day 1.

To request a return, email support@cendrino.com with your order number and the reason for return. Returns sent without prior approval cannot be accepted.

Once your return is approved, we will email you the return address and detailed instructions.

Your parcel must be shipped within 14 days of approval, and a valid tracking number must be emailed to us within the same 14 days.

A return without a tracking number cannot be accepted. If no tracking number reaches us within 14 days of approval, the return is closed and no refund can be issued, even if the parcel arrives later. Parcels that arrive outside the agreed window may be refused or, at our discretion, refunded as store credit.

Condition of Returned Items

Items must be unused, unworn, unwashed, free of perfume, make-up and other marks, and returned in their original packaging.
All original tags must still be attached and undamaged.
Items with signs of wear, alteration or damage will not be accepted.
We cannot accept returns of underwear, bodysuits, swimwear, earrings, beauty and personal care items, or gift cards.
Items purchased with a discount of 40% or more are Final Sale and are not eligible for refunds or returns, except where required by applicable consumer protection laws.

Return Shipping & Costs

Return shipping is paid by the customer. We recommend a trackable service; Cendrino is not responsible for return parcels that are lost or damaged in transit.

We recommend marking your parcel as “Returned Goods” to minimise customs charges, although we cannot guarantee exemption. If a return incurs import duties, taxes or clearance fees, these are deducted from your refund.

There is no restocking or handling fee.

Refund Process

Refunds are issued after your item has been received and inspected, to your original payment method, within 10 business days.

Original shipping fees, duties and taxes are not refunded unless required by law.

Returns that do not meet the conditions above will be sent back to you at your cost and will not be refunded.

Exchanges & Store Credit

We do not offer direct exchanges at this time. If you would like a different size or piece, return the original and place a new order. Store credit may be offered upon request as an alternative to a refund.

Damaged, Defective or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us at support@cendrino.com within 48 hours of delivery, including clear photos of both the item and its packaging. We will replace or refund the piece, and we cover return shipping in these cases.

Order Cancellation

Orders may be cancelled within 24 hours of purchase by contacting us at support@cendrino.com, provided the order has not yet been dispatched.

Customs, Duties & Taxes

Import duties, taxes and clearance fees are not included in the product or shipping price and remain the responsibility of the recipient. Charges depend on the regulations of your country.

EU & UK Customers

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your order within 14 days of delivery. This policy is written to meet those rights, and nothing here limits them.